You want to replace a damaged partition or repair your plumbing network: our technicians can provide you with the references to order and indicate the procedure to follow.

Your account is the first step to place an order. It will also allow you to follow the status of your orders and get the history of those.
To create an account, go to "Create your account". Then fill out the form.
For the creation of a professional account, provide an extract of Kbis, a RIB and the identity document of the manager.

We invite you to enter your email address on the Forgot Password page. You will receive the password reset to the email address provided.

When there is no stock left on an item, the mention "Back in stock soon" appears instead of "In stock".

Depending on our suppliers, the lead time for backorder may be longer or shorter.

If a reference becomes unavailable, Mobil-Home Service contacts you directly to offer, depending on the cases, the best solution.

To be able to view professional prices, you must first create an account.

We deliver to Metropolitan France and within the European Union territory. Outside this zone, the Customer must consult Bio Habitat services. Once the order is placed and your payment validated, your order will be processed and prepared for shipment. However, these may vary depending on the parts ordered, up to 1 month.
If a part is not available, it may take several weeks, up to 2 months. A delivery delay cannot in any case give rise to damages or interest or cancellation of the order.
Orders are delivered by carrier to your home.

Go to My Account. The progress of your order will be indicated in the "Status" category.

From your account you have access to your order history as well as your invoices for professionals.

We draw your attention to the fact that before signing the delivery receipt of the carrier, you must check the condition of the Products at the time of delivery.

In case of abnormal delivery, you must indicate it on the delivery note, in the form of handwritten reservations (anomaly, damaged product…) accompanied by your signature. You must also confirm these reservations to the carrier by registered letter with acknowledgment of receipt, within three working days following receipt of the product(s). You must transmit a copy of this confirmation to: SERVICE CLIENTS BIO HABITAT - U2 - Rue Charles Tellier ZI de la Folie - CS 50001 85310 LA CHAIZE LE VICOMTE.

Defective delivered Products must be returned to the address indicated above within fifteen working days following delivery. The Product must be returned, as far as possible, in its original condition (packaging, instructions…).

Any claim made outside the aforementioned deadlines cannot be accepted.

You can refuse a delivery if the package is damaged.
This refusal can be made directly with the delivery person by mentioning it on the delivery note.
We invite you to contact us directly at 02 28 14 03 33 to inform us of the package refusal to the carrier.

Delivery is deemed to have been made at our factories upon arrival on land.
Goods travel at the customer's risk and peril, regardless of the mode of transport, whether FOB or collect. The Customer obligates itself to contract an insurance policy benefiting us and covering, in particular, the risks of deterioration, total or partial destruction, loss or theft of Products until full payment of their price and remains its own insurer in case of any insufficient guarantees.

A delivery note is signed on the date of removal of the Products, while they are still on land, the Customer taking personal responsibility for handling, transport and subscribing to the required insurance from that point on.

It is the Customer's responsibility to make the necessary reservations and to exercise any possible recourse against the transporters.

The same applies to all customs operations, unloading, unpacking, and setting up.

The reference(s) you ordered are not correct? Contact us to indicate the procedure to follow for a return of goods or a credit note.

Bio Habitat guarantees the Products for a period of 24 months from the effective delivery date.
The warranty covers manufacturing defects and material faults and complements the legal guarantee for defects and hidden flaws according to articles 1641 et seq. of the Civil Code.

The warranty is strictly limited to replacing the incriminated Product recognized as defective by Bio Habitat's technical services and without any compensation. The replaced parts benefit from the same warranty period as the original parts, the intervention note from after-sales service being proof.
Restrictions: Damages resulting from the Customer's actions or a third party, misuse or improper handling of a Product are excluded from the warranty.
To benefit from the contractual warranty, the Customer must notify Bio Habitat in writing of any defect or vice, in a precise and motivated manner, within fifteen days of its discovery.
During the contractual warranty period, the Customer can call the telephone assistance at number 02 28 14 03 33

What is it?

It is the unique code specific to your motorhome.
It allows us to find which references have been installed in each motorhome and to have a precise tracking of the intervention history for each motorhome.
It will be requested whenever you contact the Mobil-Home Services teams.
It is also called serial number.

What format?

For an I.R.M. motorhome:
Before 1999 : 4 digits (e.g., 9999)
From 1999 to 2003 : 5 digits (e.g., 99 999)
Since 2003 : 6 digits (e.g., 999 999)

For an O’Hara motorhome:
Before 2005 : 2 letters and up to 8 digits (e.g., AA 99999999 = RP 654092...)
From 2005 to 2016 : 1 letter, 4 digits, 1 letter then 3 to 5 digits (e.g., A 9999 A 99999 = G7342H01686, L7342C00862...)
Since 2016 : 6 digits (e.g., 999999)

Where to find it?

On your purchase invoice, regardless of the brand.

For the I.R.M. brand:
Before 2001 : The chassis number was marked with a marker on the front axle bar (risk of fading)
(Prior to finding the front axle = facing the motorhome, the front axle is the left side of the motorhome)
From 2002 to 2004 : It was engraved on the longitudinal beam of the chassis at the entrance door level (e.g., 75571)
Since 2004 : A white label with 6 black digits is stuck on the tube that receives the tow bar (front axle side) and on the wall of the cabinet under the kitchen sink.

For the O’Hara brand:

For a motorhome up to 2004:
A white label is present at the bottom right corner of the motorhome, below the chassis.

For a motorhome from 2004 to 2015:
The chassis number is engraved directly on the door jamb of a front opening (entrance door or window).

Since 2016:
A white label with 6 black digits is stuck on the tube that receives the tow bar (front axle side) and on the wall of the cabinet under the kitchen sink.

(Prior to finding the front axle = facing the motorhome, the front axle is the left side of the motor)

For each request, you must provide the following elements:

• Chassis number,
• Your postal address and phone number,
• The location (department) of the motorhome concerned,
• And finally your precise request indicating whether you wish to order only parts or if you also request labor.

By phone at 02 28 14 03 33

or by mail to:

SERVICE CLIENTS BIO HABITAT - U2
Rue Charles Tellier ZI de la Folie
CS 50001
85310 LA CHAIZE LE VICOMTE